Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days of being placed. You'll receive a confirmation email once your order has shipped.

Delivery time
Delivery usually takes 8–15 business days from the date your order ships.

Tracking
Once your order ships, we'll email you a tracking number so you can follow your parcel.

Shipping address
Please make sure your address is correct when placing your order. We can't be responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before your order ships.

Delays
Delivery times are estimates. During busy periods, holidays or unexpected carrier delays, your order may take longer to arrive. If your order hasn't arrived within 20 business days, please contact us and we'll look into it.

Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, email us with your order number (and photos if it's damaged) and we'll arrange a replacement or refund.

Customs and import fees
International orders may be subject to customs duties or import taxes charged by your country. These are the customer's responsibility.

Questions?
Contact us anytime at Bratz.hood@outlook.com