Refund policy
Refund Policy
We want you to love your hoodie. If you’re not happy with your order, you can return it for a refund within 30 days of purchase.
Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed and in its original condition
- In its original packaging, with all tags attached
- Accompanied by your order number or proof of purchase
How to start a return
Email us at Bratz.hood@outlook.com with your order number and the reason for your return. We’ll reply with return instructions. Please don’t send items back without contacting us first, as returns sent without approval may not be accepted.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take extra time to process it.
Return shipping
Unless the item arrived faulty or incorrect, you’re responsible for return shipping costs. These aren’t refundable. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, email us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or a full refund, including shipping.
Exchanges
If you’d like a different size or colour, return the original item for a refund and place a new order.
Non-returnable items
Items marked as final sale, and items that have been worn, washed or damaged after delivery, can’t be returned.
Questions?
Contact us anytime at Bratz.hood@outlook.com.